Zone Visit Rules

Zone Visit Rules

  1. We are unable to give a time for a zone visit. It will be anytime during the zone visit window. If you are busy or unable to wait, please book a standard visit. We are unable to phone or text to advise clients about the vet’s arrival time.
  2. No specific vet will be allocated on a zone visit. If you require or wish to see a specific vet then please book a standard visit.
  3. There is no call out fee, but there is a minimum charge for the total visit, which is £25 including VAT.
  4. To be aware that Emergencies will always take priority.
  5. If clients are not ready when the vet arrives then a £25 surcharge will be applied to the visit fee and the vet will move on to the next appointment.
  6. If clients do not attend the zone visit for any reason, without first contacting the office before the start of the zone window, then the minimum visit fee of £25 will be charged.
  7. Zone visits must be paid for in advance or at the time of the zone visit.
  8. Only routine work which is booked in with the office can be completed during the zone visit. This does NOT include lameness work-ups, or ‘while you are here’s’. Any additional horses seen at the time of a zone visit will be billed a full consultation.
  9. Please ensure the office have full instructions on how to find your yard including landmarks if required.
  10. The Zone Visits will close for bookings 24 hours before.

 

Clients can pay a £25 supplement for a TIMED ZONE VISIT, the vet will ring at the beginning of the zone and give a 1 hour window (subject to emergencies). ACTH can ONLY be booked this way.